Data Protection & Privacy Policy

Data Protection and Privacy Policy

The Royal Station Hotel (the “data controller”) takes the privacy of your personal information very seriously and is committed to safeguarding your privacy and your personal information, complying with the Data Protection Act 2018 (GDPR – General Data Protection Legislation) and the Privacy and Electronic Communications Regulations 2003.

This Privacy Policy relates to our use of any personal information we collect from you directly, or indirectly via 3rd party data providers, covering individuals who:

  • visit our main website http://www.royalstation.co.uk
  • use our products and services;
  • contact us concerning our products and services;
  • are a subscribed reader of our media;
  • attend or register to attend our events (including online events) or other events in which The Royal Station Hotel participates;
  • complete surveys The Royal Station Hotel has issued or commissioned;
  • complete competition entries The Royal Station Hotel has issued or commissioned;
  • through research of your organisation and your role in the organisation;
  • through research of public resources to identify organisations and your role in the organisation;
  • supply products or services to The Royal Station Hotel;
  • are current or former employees of The Royal Station Hotel;

This Privacy Policy will explain the following:

  • what personal information may be collected about you;
  • how The Royal Station Hotel will use this personal information;
  • when The Royal Station Hotel may use this personal information to contact you;
  • how long will The Royal Station Hotel retain your personal information;
  • how this personal information may be shared with other parties;
  • how your personal information will be kept secure;
  • your rights regarding the personal information you provide to us;
  • the use of cookies on the The Royal Station Hotel;
  • how to contact us.

In this policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity.

 

Information that you provide to us;

The Royal Station Hotel collects personal data as a result of the activities are listed below, together with an explanation of the data collected and the lawful basis for processing.

  1. Individuals contacting us concerning our products and services
  2. Attendees to the hotel and our events including online events
  3. Companies who supply products and services to The Royal Station Hotel
  4. Individuals who are current or former employees of The Royal Station Hotel

 

Customers of our products and services

The Royal Station Hotel collects personal information from you when you use our products or services, including name, email address, postal address, telephone number and job title.

We will use this personal information:

  • To carry out obligations arising from being a registered customer of our product and services. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.
  • To send you personalised communications which you have requested or may be of interest to you. These may include information about training courses, publications, webinars, events, surveys, product and service developments, and promotions. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
  • The Royal Station Hotel endeavours to ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
  • This personal information is not made available to 3rdparty recipients.

 

  1. Individuals contacting us concerning our products and services

The Royal Station Hotel collects personal information from you when you contact us about our products or services or subscribe to our newsletters, including name, email address, postal address, telephone number and job title.

We will use this personal information:

  • To send you personalised communications which you have requested or may be of interest to you. These may include information about training courses, webinars, events, surveys, product and service developments and promotions. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
  • The Royal Station Hotel endeavours to ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

This personal information is not made available to 3rd party recipients. 

 

  1. Attendees who stay at the hotel and attend events including online events

The Royal Station Hotel collects personal information from you when you register at or register to stay at the hotel or attend an event hosted by The Royal Station Hotel. The personal information collected will include your name, email address, telephone number.

We will use this personal information:

  • To carry out obligations arising from being a registered attendee to the hotel or other events which The Royal Station Hotel The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
  • To send you personalised communications which you have requested or may be of interest to you. These may include information about hotel promotions, publications, webinars, events, surveys, product and service developments, and promotions. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
  • The Royal Station Hotel endeavours to ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
  • This personal information is not made available to 3rdparty recipients.

 

  1. Companies who supply products or services to The Royal Station Hotel

The Royal Station collects personal information from you when you supply products or services to The Royal Station Hotel, including name, email address, postal address, telephone number and job title, bank details, financial information and trade references.

We will use this personal information:

  • To carry out obligations arising from you providing us products or services. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.

 

  1. Individuals who are current or former employees of The Royal Station Hotel

The Royal Station Hotel collects personal information from you when you work for The Royal Station Hotel, including name, email address, postal address, telephone number, date of birth, employee identification number, bank details, national insurance number and emergency contact details.

We will use this personal information:

  • To enable us to employ, pay and manage your work. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.
  • In case of emergencies when we will utilise your emergency contact details. The lawful basis for processing your personal information for this purpose will be in the employees “Vital Interests”.
  • To comply with applicable tax, employment and health & safety laws. The lawful basis for processing your personal information for this purpose will be “Compliance with Legal Obligations”.

 

Visitors to our website

When someone visits our site http://www.royalstation.co.uk we use a 3rd party service, Google Analytics to collect details of website traffic and visitor information, including browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. We use the website traffic and visitor information to improve our understanding of the use of the The Royal Station Hotel websites and in order to determine what services are the most popular. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

 

How long will you retain my personal information?

We will retain and process your personal information as long as is needed to provide the product or service that you’ve elected to receive from us.

For personal information used by us for our own direct marketing purposes, we will retain the data whilst accurate or responsive and if not, no longer actively use after 5 years.

Personal information obtained from 3rd parties for The Royal Station Hotel Commercial dataset will be recompiled on a regular basis to ensure the data is fresh and relevant.

 

How will my personal information be shared?

We share information, including personal information, with trusted third-party service providers, that we use to provide hosting for and maintenance of our websites, event management, customer relationship management, payment processing, support, accounts, analytics and other services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

To facilitate these services the personal information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), in order to conduct our business operations. In such cases a data processing agreement will be in place with the data processors and 3rd parties to ensure your personal information is processed in accordance with the Data Protection Act.

The Royal Station Hotel will in certain circumstance disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

  1. conform to the edicts of the law or comply with legal process served on The Royal Station Hotel;
  2. protect and defend the rights or property of The Royal Station Hotel; and,
  3. act to protect the personal safety of The Royal Station Hotel customers, or the public.

 

How your personal information is kept secure?

The Royal Station Hotel is committed to protecting the security of your personal information. We will use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Royal Station Hotel secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.

The Royal Station Hotel ensures personal information is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol, when transmitted to other websites. We aim to have all our websites using SSL protocol.

 

What are my choices with my personal information?

The Royal Station Hotel is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information free of charge by contacting us directly at http://www.royalstation.co.uk by telephone or via post to the contact details provided in the section “Contact Us”.

 

Your rights concerning your personal information are:

  • you can ask about the personal information we hold about you and we will show you, free of charge;
  • you can request your personal information is corrected and we will update the details and inform you when completed, free of charge;
  • you can object to your data being processed and we will stop processing your data once no longer required for performance of contract or legal obligations, free of charge;
  • you can object to receiving direct marketing communications from us and we will stop all communications by channel (email, post, telephone or SMS) or within certain subject areas, free of charge. In addition, any direct marketing communications you receive from us will always include a clear, simple method to ‘opt-out’ of future communications by channel.
  • you can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations, which we will complete bar keeping the minimal personal details to ensure we do not contact you again, free of charge;
  • Any request by you to no longer use your personal information by 3rd parties for commercial data information, will be completed free of charge.

How we use cookies on The Royal Station Hotel websites:

The Royal Station Hotel uses “cookies” to help personalise and enhance your online experience when visiting our website.

A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our Websites, but your ability to use some features or areas of the website may be limited. For instructions on

how to control, disable or delete cookies for your browser, please visit www.aboutcookies.org.

 

Your right to lodge a complaint with ICO

You have the right to lodge a complaint with the Information Commissioner Office (www.ico.org.uk)

Changes to this Policy

The Royal Station Hotel will occasionally update this Privacy Policy to reflect company and customer feedback. The Royal Station Hotel encourages you to periodically review this policy to be informed of how we are protecting your information.

Contact Us

The Royal Station Hotel welcomes your comments regarding this Privacy Policy or about The Royal Station Hotel’s privacy practices.

Please contact us by email at office@royalstation.co.uk or telephone at: +44 (0)1524 736 336, or at:

FAO: Data Protection Officer

The Roya Station Hotel

Market Street

Carnforth

Lancashire

LA5 9BT

This privacy policy sets out how The Royal Station Hotel uses and protects any information that clients/ visitors give The Royal Station Hotel training when you use The Royal Station Hotel website.

The Royal Station Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement.

The Royal Station Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

 

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to:
    The Royal Station Hotel, Market Street, LA5 9BT, Carnforth, Lancashire England

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.